Frequently asked questions

What is meant by my single ticket being valid 6 months?

Valid 6 months = validity of the ticket, not length of stay. This means that you can postpone your departure up to 6 months after the original date, but there is no limit on your length of stay in New Caledonia (if you have a European Union passport).

Can I choose my seat when I book my ticket on aircalin.com?

You can choose your seat when you book your ticket on aircalin.com, only for the legs of your trip, which are operated by Aircalin.*
If your trip includes several legs, which are operated by other partner airlines, you need to contact them directly.

Finnair France Tel: 0821 025 111.

* Your seat allocation will be confirmed at check in subject to availability – priority is given to families travelling with children less than 2 years, disabled people and medical travel clients.

Can I change my reservation?

You can change your reservation, for whatever reason, within the ticket’s validity. Provided a reservation in the same class is available for the new date, you will be charged only alteration fees. Otherwise, there will be a charge to cover the difference between original and new classes.

Can I change my reservation on aircalin.com?

See Manage your booking

What is an electronic ticket?

This is the ticket you will receive by e-mail upon payment of your reservation. This document is to be presented at the registration counter with your passport. In case of non receipt, please contact our reservation service. On presentation of this document, together with your passport, you will be given your boarding cards enabling you to travel.

Here is an example of an electronic ticket

Can I cancel my trip?

You can cancel your journey for whatever reason by contacting your travel agency by phone during office hours, before your date of departure. We remind you that you will be liable for cancellation fees (applicable according to the date of cancellation).

Do I need a passport with more than 6 months validity and a visa?

As a passenger, it is your responsibility to respect the entry conditions of the country to which you are going. Be especially certain of the appropriate validity of your passport and obtain a visa if necessary (depending on the reason for your journey). Check with your travel agent or on the French Government site showing immigration rules by country..

What is my baggage allowance?

See: Checked baggage

And if I exceed this allowance?

See: Checked baggage

Which goods are not allowed?

See: Dangerous goods

Can my pet travel with me?

See: Air travel with pets

When travelling from Paris to Noumea

Your luggage will be registered at Paris through to Noumea. There will be no need to collect and re-register at each stop.

At Paris you will receive boarding cards for all the flights you will be taking as far as Noumea.

What should I do if my luggage is not there on my arrival?

Contact our arrival staff with your ticket and luggage dockets.  A report will be made and a search immediately undertaken on the “Worldtracer” computer system, in order to trace your luggage rapidly. As soon as it is found, our staff will contact you to arrange for its delivery.